Airbnb customer experience: Evidence of convergence across three countries

Annals of Tourism ResearchPublished 13 January 2017

Ana Brochado, Michael Troilo, Aditya Shah

DOI10.1016/j.annals.2017.01.001

Source URL

Citations148

SJR quartileQ1

SJR score2.46

SNIP2.36

Abstract

• We test convergence regarding customer experiences in the hospitality realm. • We examine 1,776 Airbnb web reviews across the US, Portugal, and India. • Using thematic analysis, we find support for convergence of consumer experiences. • Our contribution is this analysis and finding of consumer convergence.

Keywords

Social SciencesBusiness, Management and Accounting