Conflict Resolution: What Works?
California Management ReviewPublished 1 July 1979
E. Laurence Phillips, Ric Cheston
Citations65
SJR quartileQ1
SJR score2.42
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Abstract
Forcing, compromise, avoidance, and problem solving are commonly used to resolve conflict. Which is most successful? The basis of the conflict is the most important factor, but there are other considerations. The article describes the conflict situations in which each resolution method would best work.
Keywords
Social Sciences