Training soft skills via e‐learning: international chain hotels
International Journal of Contemporary Hospitality ManagementPublished 20 August 2011
Jungsun Kim, Mehmet Erdem, Jeoung-Woo Byun, Hwa‐Young Jeong
Citations68
SJR quartileQ1
SJR score3.14
SNIP2.56
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Abstract
Purpose – The purpose of this study is to investigate the perceived importance of soft skills for hotel employees, their willingness to use electronic learning (e‐learning) as a training tool to improve their soft skills, and the impact of hotel employees' individual characteristics (i.e. motivation, self‐efficacy, technology anxiety) on their intentions to use e‐learning across different age groups.
Keywords
Social SciencesDecision Sciences
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