Job-Related Emotional Labor and Its Relationship to Work-Family Conflict and Facilitation
Journal of Family and Economic IssuesPublished 22 May 2008
Brenda L. Seery, Elizabeth A. Corrigall, Tammy Harpel
Citations79
SJR quartileQ2
SJR score0.92
SNIP1.69
Generate an AI Snapshot to get a quick, structured summary of this paper.
Study Snapshot
ObjectiveStudy objective
MethodsResearch methodology
PopulationPopulation studied
Sample sizeSample sizes
OutcomesStudy outcomes here
ResultsStudy results comes here
LimitationsResearch study limitations comes here
A concise AI-generated summary of the paper will appear here once you click Generate AI Snapshot.
Abstract
Emotional labor, Family-to-work conflict, Family-to-work facilitation, Work-to-family conflict, Work-family facilitation,
Keywords
Social SciencesBusiness, Management and Accounting
Journal of Occupational Health PsychologyEmotional regulation in the workplace: A new way to conceptualize emotional labor.
3,029 Citations2000Alicia A. Grandey
The purposes of this article are to provide a definition of emotional labor that integrates these perspectives, to discuss emotion regulation as a guiding theory for understanding the mechanisms ofotional labor, and to present a model of emotional Labor that includes individual differences and organizational factors.
Journal of Vocational BehaviorConstruction and Initial Validation of a Multidimensional Measure of Work–Family Conflict
2,404 Citations2000Dawn S. Carlson, K. Michele Kacmar +1 more
Journal of Vocational BehaviorEmotional Labor and Burnout: Comparing Two Perspectives of “People Work”
2,312 Citations2002Céleste M. Brotheridge, Alicia A. Grandey
Academy of Management JournalWHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY.
1,999 Citations2003Alicia A. Grandey
Journal of Occupational Health PsychologyConsequences associated with work-to-family conflict: A review and agenda for future research.
1,961 Citations2000Tammy D. Allen, David Herst +2 more
A comprehensive review of the outcomes associated with work-to-family conflict was conducted and effect sizes were estimated and an agenda for future research was provided.
Professional Burnout: Recent Developments in Theory and Research
1,901 Citations2017Wilmar B. Schaufeli, Christina Maslach +1 more
Administrative Science QuarterlyEnriching or Depleting? The Dynamics of Engagement in Work and Family Roles
1,861 Citations2001Nancy P. Rothbard
Swarthmore College Works (Swarthmore College Libraries)The Managed Heart: Commercialization Of Human Feeling
1,832 Citations2003Hochschild, Arlie Russell
Journal of Applied PsychologyWork–family conflict, policies, and the job–life satisfaction relationship: A review and directions for organizational behavior–human resources research.
1,758 Citations1998Ellen Ernst Kossek, Cynthia Ozeki
Journal of Organizational BehaviorThe impact of interpersonal environment on burnout and organizational commitment
1,586 Citations1988Michael P. Leiter, Christina Maslach
Journal of Vocational BehaviorDeveloping and Testing an Integrative Model of the Work–Family Interface
1,526 Citations1997Michael R. Frone, John K. Yardley +1 more
Journal of Occupational Health PsychologyReconceptualizing the work-family interface: An ecological perspective on the correlates of positive and negative spillover between work and family.
1,438 Citations2000Joseph G. Grzywacz, Nadine F. Marks
American Psychological Association eBooksHandbook of Occupational Health Psychology
1,316 Citations2010James Campbell Quick
Industrial and Labor Relations ReviewFeeding the Family: The Social Organization of Caring as Gendered Work.
1,269 Citations1993Michelle Ciurea, Marjorie L. DeVault
Journal of Vocational BehaviorMeasuring the positive side of the work–family interface: Development and validation of a work–family enrichment scale
1,253 Citations2005Dawn S. Carlson, K. Michele Kacmar +2 more
Journal of Occupational and Organizational PsychologyDevelopment and validation of the Emotional Labour Scale
1,229 Citations2003Céleste M. Brotheridge, Raymond T. Lee
American PsychologistWomen, men, work, and family: An expansionist theory.
1,188 Citations2001Rosalind C. Barnett, Janet Shibley Hyde
The authors attempt to fill this theoretical gap by reviewing the research literature and articulating an expansionist theory of gender, work, and family that includes four empirically derived and empirically testable principles better matched to today's realities.
Journal of Occupational Health PsychologyTesting a conservation of resources model of the dynamics of emotional labor.
977 Citations2002C. Brotheridge, Raymond T. Lee
A model is developed that proposes that workers attempt to cope with role demands by performing surface or deep acting and that the effect of this expenditure of resources on worker burnout depends on the more immediate rewards of the service encounter and the application of internal and external resources specific to the needs at hand.
Journal of Marriage and the FamilyThe Effects of Work Demands and Resources on Work‐to‐Family Conflict and Facilitation
769 Citations2004Patricia Voydanoff
Queensland's institutional digital repository (The University of Queensland)Emotions in the Workplace: Research, Theory, and Practice
696 Citations2000Neal M. Ashkanasy, Charmine E. J. Härtel +1 more
Social ProblemsWages of Virtue: The Relative Pay of Care Work
678 Citations2002Paula England, Michelle J. Budig +1 more
Care work pays less than other occupations after controlling for the education and employment experience of the workers, many occupation and industry characteristics, and (via individual fixed effects) unmeasured, stable characteristics of those who hold the jobs.
Journal of Marriage and the FamilyWork, Family, and Mental Health: Testing Different Models of Work‐Family Fit
625 Citations2003Joseph G. Grzywacz, Brenda L. Bass
Journal of Occupational Health PsychologyWork-supportive family, family-supportive supervision, use of organizational benefits, and problem-focused coping: Implications for work-family conflict and employee well-being.
583 Citations2006Laurent Lapierre, Tammy D. Allen
Results suggest that support from one's family and one's supervisor and the use of problem-focused coping seem most promising in terms of avoiding work-family conflict and/or decreased well-being.
Population and Development ReviewHouseholds, Employment, and Gender: A Social, Economic, and Demographic View.
580 Citations1986Paula E. Hollerbach, Paula England +1 more
Journal of Marriage and the FamilyScaling Back: Dual-Earner Couples' Work-Family Strategies
576 Citations1999Penny Edgell Becker, Phyllis Moen
Motivation and EmotionThe Consequences of Emotional Labor: Effects on Work Stress, Job Satisfaction, and Well-Being
569 Citations1999Karen Pugliesi
Journal of Family IssuesWork-Family Facilitation and Conflict, Working Fathers and Mothers, Work-Family Stressors and Support
566 Citations2005E. Jeffrey Hill
Journal of Vocational BehaviorEmotional labor: A conceptualization and scale development
526 Citations2003Theresa M. Glomb, Michael J. Tews
Journal of Marriage and the FamilyWork and Family in the 1990s
525 Citations2000Maureen Perry‐Jenkins, Rena L. Repetti +1 more
Journal of Vocational BehaviorThe Relation between Work–Family Conflict and Job Satisfaction: A Finer-Grained Analysis
485 Citations2002Carly S. Bruck, Tammy D. Allen +1 more
American PsychologistWomen, men, work, and family.
471 Citations2001Rosalind C. Barnett, Janet Shibley Hyde
Journal of Marriage and the FamilyWhy emotion work matters: sex, gender, and the division of household labor
465 Citations2005Rebecca J. Erickson
Journal of Family IssuesLinkages Between the Work-family Interface and Work, Family, and Individual Outcomes
464 Citations2002Patricia Voydanoff
Emotions in the workplace : understanding the structure and role of emotions in organizational behavior
356 Citations2002Robert G. Lord, Richard J. Klimoski +1 more
Journal of Occupational Health PsychologyThe Impact of Job Characteristics on Work-to-Family Facilitation: Testing a Theory and Distinguishing a Construct.
355 Citations2005Joseph G. Grzywacz, Adam Butler
This study used objective measures of job characteristics appended to the National Survey of Midlife Development in the United States, self-reported job characteristics, and an individual resource characteristic to test a theory of work-family facilitation, suggesting that resource-rich jobs enable work-to- family facilitation.
Journal of Vocational BehaviorThe relationship between big five personality traits, negative affectivity, type A behavior, and work–family conflict
313 Citations2003Carly S. Bruck, Tammy D. Allen
Psychology Press eBooksToward Understanding Emotional Management at Work: A Quantitative Review of Emotional Labor Research
312 Citations2005Joyce E. Bono, Meredith A. Vey
Journal of Vocational BehaviorPersonality and Role Variables as Predictors of Three Forms of Work–Family Conflict
292 Citations1999Dawn S. Carlson
Journal of Marriage and the FamilyFamily, Work, Work‐Family Spillover, and Problem Drinking During Midlife
287 Citations2000Joseph G. Grzywacz, Nadine F. Marks
Role Of Professional self-efficacy In The Etiology And Amelioration Of Burnout
269 Citations2017Cary Cherniss
Contemporary Sociology A Journal of ReviewsFamiliar Exploitation: A New Analysis of Marriage in Contemporary Western Societies.
254 Citations1995Julie Brines, Christine Delphy +1 more
The Annals of the American Academy of Political and Social ScienceEmotional Labor Since
253 Citations1999Ronnie J. Steinberg, Deborah M. Figart
Journal of Family IssuesWork Demands and Work-to-Family and Family-to-Work Conflict
248 Citations2005Patricia Voydanoff
Personnel ReviewCoping with multiple dimensions of work‐family conflict
220 Citations2003Denise M. Rotondo, Dawn S. Carlson +1 more
Journal of Occupational Health PsychologyImplications of Work and Community Demands and Resources for Work-to-Family Conflict and Facilitation.
199 Citations2004Patricia Voydanoff
The study uses information from 2,507 employed respondents from the 1995 National Survey of Midlife Development in the United States to examine the combined effects of work and community demands and resources on work-to-family conflict and facilitation.
Journal of Managerial PsychologyWork‐family interference, emotional labor and burnout
174 Citations2006Anthony Montgomery, Efharis Panagopolou +2 more
The Annals of the American Academy of Political and Social ScienceEmotional Demands at Work: A Job Content Analysis
167 Citations1999Ronnie J. Steinberg, Deborah M. Figart
Social DevelopmentShort‐term and long‐term processes linking job stressors to father–child interaction
160 Citations1994Rena L. Repetti
New Zealand journal of psychologyConflict and Facilitation between Work and Family: Realizing the Outcomes for Organizations
160 Citations2006Kelly Balmforth, Dianne Gardner
Sociological QuarterlyThe Consequences of Caring: Exploring the Links Between Women's Job and Family Emotion Work
154 Citations1995Amy Wharton, Rebecca J. Erickson
Journal of Family and Economic IssuesThe Relationship Between Work-to-Family Conflict and Family-to-Work Conflict: A Longitudinal Study
154 Citations2004Yueng-Hsiang Huang, Leslie B. Hammer +2 more
Journal of Marriage and the FamilySocial Integration, Work‐Family Conflict and Facilitation, and Job and Marital Quality
146 Citations2005Patricia Voydanoff
Journal of Family and Economic IssuesPractices of Dual Earner Couples Successfully Balancing Work and Family
138 Citations2006Shelley A. Haddock, Toni Schindler Zimmerman +2 more
Journal of Family and Economic IssuesThe Differential Salience of Family and Community Demands and Resources for Family-to-Work Conflict and Facilitation
124 Citations2005Patricia Voydanoff
Journal of Marital and Family TherapyTEN ADAPTIVE STRATEGIES FOR FAMILY AND WORK BALANCE: ADVICE FROM SUCCESSFUL FAMILIES
102 Citations2001Shelley A. Haddock, Toni Schindler Zimmerman +2 more
Analysis of interview data revealed that successful couples structured their lives around 10 major strategies: Valuing family, striving for partnership, deriving meaning from work, maintaining work boundaries, focusing and producing at work, taking pride in dual earning.
Journal of Family IssuesWomen's Emotion Work in the Family
87 Citations2000Brenda L. Seery, M. Sue Crowley
Journal of Family and Economic IssuesJob Segregation and Gender Differences in Work-Family Spillover Among White-Collar Workers
86 Citations2001David J. Maume, Paula Houston
Journal of Family and Economic IssuesAntecedents and Consequences of Faculty Women’s Academic–Parental Role Balancing
70 Citations2006Debra R. Comer, Susan Stites‐Doe
Journal of Family and Economic IssuesWork and Family Role Strain Among University Employees
63 Citations2003Marta Elliott
Journal of Health Organization and ManagementEmotional labour at work and at home among Greek health‐care professionals
62 Citations2005Anthony Montgomery, Efharis Panagopolou +1 more
The findings position emotional labour as an important antecedent of both WFI and FWI, and the need for communication‐skills training courses facilitating emotional awareness and emotional management is highlighted.
Journal of Family and Economic IssuesHome-to-Job Spillover for Generation X, Boomers, and Matures: A Comparison
57 Citations2005Jennie E. Long Dilworth, Nancy M. Kingsbury
Journal of Family and Economic IssuesThe Effects of Internal Career Orientation on Multiple Dimensions of Work-Family Conflict
50 Citations2003Dawn S. Carlson, C. Brooklyn Derr +1 more
Journal of Family and Economic IssuesManaging Conflicting Roles: A Qualitative Study with Female Faculty Members
41 Citations2006Karla M. Damiano‐Teixeira
Journal of Family and Economic IssuesFactors Associated with Negative Spillover from Job to Home Among Latinos in the United States
33 Citations2006Enilda A. Delgado, Maria E. Canabal
