THE DYNAMICS OF CONFLICT AND CREATIVITY DURING A PROJECT'S LIFE CYCLE: A COMPARATIVE STUDY BETWEEN SERVICE‐DRIVEN AND TECHNOLOGY‐DRIVEN TEAMS IN TAIWAN
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TL;DR
Examining the dynamics of task and interpersonal conflict related to the creativity of teams over five stages of a project's life cycle suggests that managing different types of project teams necessitates concern with the variations of conflict and creativity over a project' life cycle.
Abstract
This research focuses on examining the dynamics of task and interpersonal conflict related to the creativity of teams over five stages of a project's life cycle. Data were collected from 142 respondents of information system development project teams of a service‐driven type, and from 106 respondents of new product development teams of a technology‐driven type. Results indicate that interpersonal conflict has a negative impact on creativity for a service‐driven project team. However, task conflict has a positive impact on creativity for a technology‐driven project team. The findings suggest that managing different types of project teams necessitates concern with the variations of conflict and creativity over a project's life cycle.