Knowledge management in hospitality and tourism.
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Abstract
* INTRODUCTION * Achieving Competitiveness Through Knowledge Management * ARTICLES * Implications of New Economy Traits for the Tourism Industry * Knowledge Management for Quality Improvements in Hotels * Knowledge Supply Chain Matrix Approach for Balanced Knowledge Management: An Airline Industry Firm Case * The Knowledge Cafe--A Knowledge Management System and Its Application to Hospitality and Tourism * Cross-Border Destination Management Systems in the Alpine Region--The Role of Knowledge Networks on the Example of AlpNet * Towards Using Knowledge Discovery Techniques in Database Marketing for the Tourism Industry * Index * Reference Notes Included