USABILITY ISSUES IN MOBILE COMMERCE

AIS Electronic Library (AISeL) (Association for Information Systems)Published 1 January 2001Open access

Susy S. Chan, Xiaowen Fang

Citations11

TL;DR

This paper describes a research project in progress that examines the applicability of e-commerce usability guidelines in the wireless environment and the results are expected to affect wireless user interface design, usability guidelines, and the coordination of Web-based and wireless application development.

Abstract

Usability is critical to user adoption of mobile commerce. Still in its infancy, mobile commerce has not yet generated the expected user demand. Many factors contribute to the latent user demand; these include current wireless infrastructure, business models, and usability for handheld devices and applications. A number of factors - such as the limitation in screen display, connectivity, and the mobility of data, users, and user tasks affect usability and could hinder user adoption of wireless commerce. This paper describes a research project in progress that examines the applicability of e-commerce usability guidelines in the wireless environment. Expert reviewers will be used to conduct heuristic evaluation and cognitive walkthrough of fifteen wireless sites across three form factors - PDA, WAP phone and pocket PC. The results of this study are expected to affect wireless user interface design, usability guidelines, and the coordination of Web-based and wireless application development.

Keywords

Computer ScienceDecision Sciences

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