Consumer Trust in an Internet Store: A Cross-Cultural Validation

A cross-cultural validation of an Internet consumer trust model is reported on, which examined both antecedents and consequences of consumer trust in a Web merchant and provides tentative support for the generalizability of the model.

Abstract

Many have speculated that trust plays a critical role in stimulating consumer purchases over the Internet. Most of the speculations have rallied around U.S. consumers purchasing from U.S.–based online merchants. The global nature of the Internet raises questions about the robustness of trust effects across cultures. Culture may also affect the antecedents of consumer trust; that is, consumers in different cultures might have differing expectations of what makes a web merchant trustworthy. Here we report on a cross-cultural validation of an Internet consumer trust model. The model examined both antecedents and consequences of consumer trust in a Web merchant. The results provide tentative support for the generalizability of the model.