A dialogue technique to enhance electronic communication in virtual teams
IEEE Transactions on Professional CommunicationPublished 1 June 2000Open access
Bernard C. Y. Tan, Kwok‐Kee Wei, Weiwei Huang, Guet‐Ngoh Ng
Citations78
SJR quartileQ4
SJR score0.11
SNIP0.06
Generate an AI Snapshot to get a quick, structured summary of this paper.
Study Snapshot
ObjectiveStudy objective
MethodsResearch methodology
PopulationPopulation studied
Sample sizeSample sizes
OutcomesStudy outcomes here
ResultsStudy results comes here
LimitationsResearch study limitations comes here
A concise AI-generated summary of the paper will appear here once you click Generate AI Snapshot.
TL;DR
Results from an experiment showed that virtual teams which used a dialogue technique that facilitates building of shared understanding had better relational development and decision outcome than those which did not and these differences remained over time.
Abstract
10.1109/47.843643
Keywords
PsychologySocial SciencesBusiness, Management and Accounting
Management ScienceOrganizational Information Requirements, Media Richness and Structural Design
9,556 Citations1986Richard L. Daft, Robert H. Lengel
Models are proposed that show how organizations can be designed to meet the information needs of technology, interdepartmental relations, and the environment to both reduce uncertainty and resolve equivocality.
Organization ScienceCapturing the Complexity in Advanced Technology Use: Adaptive Structuration Theory
3,818 Citations1994Gerardine DeSanctis, Marshall Scott Poole
MIS QuarterlyMessage Equivocality, Media Selection, and Manager Performance: Implications for Information Systems
2,335 Citations1987Richard L. Daft, Robert H. Lengel +1 more
The findings indicate that media vary in their capacity to convey information cues and that high performing managers are more sensitive to the relationship between message ambiguity and media richness than low performing managers.
Joining Together: Group Theory and Group Skills
2,326 Citations1975David Wolcott Johnson, Frank P. Johnson
Long Range PlanningThe fifth discipline fieldbook: Strategies and tools for building a learning organization
2,127 Citations1995
Journal of Music TherapyGroup Dynamics: The Psychology of Small Group Behavior
1,054 Citations1972S. D. Vander Ark
Human Communication ResearchRelational Communication in Computer-Mediated Interaction
986 Citations1992Joseph B. Walther, Judee K. Burgoon
Results showed that computer-mediated groups increased in several relational dimensions to more positive levels, and that these subsequent levels approximated those of face-to-face groups.
Organizational DynamicsOn dialogue, culture, and organizational learning
876 Citations1993Edgar H. Schein
Organization ScienceRelational Aspects of Computer-Mediated Communication: Experimental Observations over Time
794 Citations1995Joseph B. Walther
The effects of computer conferencing on the interpersonal messages with which people define their relationships, known as relational communication are explored, suggesting that under certain conditions, CMC may promote positive relational effects in ways that previous theories have not considered, and in some ways superior to more traditional media.
Communication ResearchInterpersonal Effects in Computer-Mediated Interaction
785 Citations1994Joseph B. Walther, Jeffrey F. Anderson +1 more
Although no effects were found on negative / uninhibited communication, a reexamination of original studies suggests caution regarding previous findings.
Medical Entomology and ZoologyTeamwork: What Must Go Right/What Can Go Wrong
583 Citations1989Carl E. Larson, Frank M. J. LaFasto
MIS QuarterlyRelational Development in Computer-Supported Groups1
555 Citations1996Laku Chidambaram
The results show evidence of a turnaround in attitudes of users toward each other and the interaction process--support the SIP perspective that repeated use of computer support despite some inherent initial restrictions--can help groups affiliate.
Interpersonal communication and human relationships
539 Citations1983Mark L. Knapp
Small Group ResearchGroup Cohesion and Performance
538 Citations1991Charles R. Evans, Kenneth L. Dion
Small Group ResearchThe Effects of Group, Task,Context, and Technology Variables on the Usefulness of Group Support Systems
326 Citations1993Izak Benbasat, Lai-Huat Lim
The use of GSSs was found to have positive main effects on decision quality, number of alternatives generated, and equality of participation, but negative main effects in terms of time to reach decision, consensus, and satisfaction.
MIS QuarterlyUnderstanding Computer-Mediated Discussions: Positivist and Interpretive Analyses of Group Support System Use1
310 Citations2000Eileen M. Trauth, Leonard M. Jessup
The case study considered in this research is the use of a group support system (GSS) to support employee discussions about gender equity in a university.
Organizational Behavior and Human PerformanceThe effects of three social decision schemes on decision group process
309 Citations1980Stephen G. Green, Thomas D. Taber
Management ScienceComputer-Mediated Communication and Majority Influence: Assessing the Impact in an Individualistic and a Collectivistic Culture
242 Citations1998Bernard C. Y. Tan, Kwok‐Kee Wei +3 more
Examining whether and how computer-mediated communication can reduce majority influence and thereby enhance the quality of decisions in some situations raises the broader issue of cultural relativism in current knowledge on CMC.
Groups Interacting with Technology: Ideas, Evidence, Issues and an Agenda
233 Citations1993Joseph E. McGrath, Andrea B. Hollingshead
This paper presents a Summary of Empirical Findings Regarding the Effects of Computer Support in Work Groups Integration and an Agenda for Future Research about the effects of computer support in work groups.
MIS QuarterlyDistributed Group Support Systems
164 Citations1993Murray Turoff, Starr Roxanne Hiltz +2 more
Five case studies of different distributed group support systems developed by the authors and their colleagues over the last decade to support different types of tasks and to accommodate fairly large numbers of participants are summarized.
Journal of Personality and Social PsychologyEffects of isolation and communication on cooperation in a two-person game.
159 Citations1970Harvey Wichman
Journal of Management Information SystemsA Longitudinal Study of the Impact of Group Decision Support Systems on Group Development
153 Citations1990Laku Chidambaram, Robert P. Bostrom +1 more
Examination of the behavior of groups using a gdss over multiple sessions showed significant differences in development patterns between computer-supported groups and manual groups in terms of conflict management and degree of cohesiveness.
Journal of Management Information SystemsReducing Status Effects with Computer-Mediated Communication: Evidence from Two Distinct National Cultures
125 Citations1998Bernard C. Y. Tan, Kwok‐Kee Wei +2 more
It is demonstrated that CMC appears to be able to reduce status effects during group communication, both in Singapore and in the United States, especially true when groups are working on a preference task.
Communication MonographsBehavioral correlates of perceptions of quality in decision‐making discussions
112 Citations1978Dennis S. Gouran, Candace S. Brown +1 more
AIS Electronic Library (AISeL) (Association for Information Systems)A Meta-Analysis of Effectiveness, Efficiency, and Participant Satisfaction in Group Support Systems Research
87 Citations1996Alan R. Dennis, Barbara J. Haley +1 more
The results suggest that, in general, GSS use improves decision quality, increases the number of ideas generated, requires more time to complete the task, and has no effect on participant satisfaction.
Group Decision and NegotiationGroup Development (I): A Review and Synthesis of Development Models
86 Citations1997Laku Chidambaram, Robert P. Bostrom
The various models of group development are reviewed, the sources of differences among these models are analyzed, and common themes across various models are synthesized; this concludes with a meta-framework for understanding group development.
Group Decision and NegotiationDevelopmental differences between distributed and face-to-face groups in electronically supported meeting environments: An exploratory investigation
68 Citations1995Kelly Burke, Laku Chidambaram
Small Group BehaviorRelationships Between Group Environment Scales and Group Performance and Cohesion
38 Citations1989Glenn E. Littlepage, Louis Cowart +1 more
Group Decision and NegotiationGroup Development (II): Implications for GSS Research and Practice
36 Citations1997Laku Chidambaram, Robert P. Bostrom
The idea that GSS structures can support groups with their developmental processes and help them deal with critical periods is developed, as well as a set of testable propositions that can guide researchers of groupbehavior, organizational users of GSS, and developers of these systems.
ACM Transactions on Computer-Human InteractionA partial test of the task-medium fit proposition in a group support system environment
29 Citations1999Bernard C. Y. Tan, Kwok‐Kee Wei +2 more
It is suggested that group decision outcomes in a GSS environment tend to be adversely affected when the communication medium is too lean for the task but not when the Communication medium istoo rich for the Task-medium fit proposition.
IEEE Transactions on Systems Man and Cybernetics Part C (Applications and Reviews)Can a GSS stimulate group polarization? an empirical study
22 Citations1999Choon Ling Sia, Bernard C. Y. Tan +1 more
The results indicate that the anonymity and electronic communication capabilities of a GSS can be used conjointly to stimulate group polarization, especially when groups exchange mutual positions and arguments.
Information Systems ManagementTEAM BUILDING FOR IS SUCCESS
10 Citations1996Raghu Nath, Albert L. Lederer
Team building, a method of changing people's attitudes and behavior, helps IS managers earn users’ trust and generate the enthusiasm necessary to complete projects successfully.
