The Crisis Manager: Facing Risk and Responsibility

Abstract

Part I: Communication in an Era of Crises An Era of Crises Contingency Planning: Preparing for the Worst Communicating During and After a Crisis Part II: Managing Seven Types of Crises Natural Crises Technological Crises Confrontation Crisis Crises of Malevolence Crises of Skewed Management Values Crises of Deception Crises of Management Misconduct Part III: Improving Management Performance Risk Management and Communication Ethics: A Moral Code for Executives Issues Management and Stakeholder Relationships Part IV: Conclusions The Crisis Manager