The usability of videophones for seniors and hospice providers: a brief report of two studies

A human factors evaluation framework is used to assess the usability of commercially available videophone technology and indicates that videophones are a promising intervention with identifiable limitations.

Abstract

This article uses a human factors evaluation framework to assess the usability of commercially available videophone technology. One study focuses on minimally functionally impaired seniors living in an assisted living facility. The second study focuses on usability for hospice staff. Seniors found the technology easy to use and were willing to accept the equipment in their homes, especially if requested by a healthcare provider. Administrators and hospice care providers also reported that the videophones were easy to use and would be of benefit to the patients they care for. The results indicate that videophones are a promising intervention with identifiable limitations.