Communication behaviours in a hospital setting: an observational study
BMJPublished 28 February 1998Open access
Enrico Coiera, V. Tombs
Citations492
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TL;DR
It is concluded that hospital staff may need instruction in appropriate use of communication facilities and that some communication technology—voicemail and email with acknowledgment, cellular telephones for mobile communication, improved support for role based contact, and message screening—may be beneficial in the hospital environment.
Abstract
The results suggest a number of improvements to processes or technologies. Staff may need instruction in appropriate use of communication facilities. Further, excessive emphasis on information technology may be misguided since much may be gained by supporting information exchange through communication technology. Voicemail and email with acknowledgment, mobile communication, improved support for role based contact, and message screening may be beneficial in the hospital environment.
Keywords
Health ProfessionsNursing
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