Total Organizational Excellence: Achieving world-class performance
Published 15 March 1999
John S. Oakland
Citations117
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Abstract
A framework for total organizational excellence leadership, commitment and culture strategic planning quality and processes process analysis process documentation and systems self-assessment - gap analysis benchmarking defining improvement opportunities and prioritising people - and their development people - communications and training re-visioning and process re-design continuous improvement performance measurement and feedback.
Keywords
Business, Management and Accounting