Crisis Management in Small-Scale Tourism

Abstract

Summary Since the events of September 2001, many tourism academics, analysts, and corporations have displayed attention toward crises in the tourism industry. Most attention has focussed on how nations and large tourism corporations cope with unforseen crises. However, when crisis strikes, it is indiscriminate, affecting small-scale tourism businesses also. This article analyses some popular crisis management models, and their applicability to smaller scale businesses. The small island of Gili Air in Indonesia is examined, and the crisis management techniques employed by owners and operators of small and micro tourism businesses. The results indicate that while these businesses face similar issues resulting from crises, they are ill equipped to produce long-term solutions.