Understanding differences in people's answers to telephone and mail surveys
New Directions for EvaluationPublished 1 June 1996
Don A. Dillman, Roberta L. Sangster, John Tarnai, Todd Rockwood
Citations113
SJR quartileQ2
SJR score0.48
SNIP0.66
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Abstract
Abstract Because people sometimes answer similar questions differently in telephone and mail surveys, the increasing tendency to use both modes in survey designs makes an understanding of these patterns a pressing concern.
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Social SciencesEconomics, Econometrics and Finance
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