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An attributional explanation of individual resistance to the introduction of information technologies in the workplace

Behaviour and Information TechnologyPublished 1 January 1996
Mark J. Martinko, Robert W. Zmud, John W. Henry
Citations240
SJR quartileQ1
SJR score1.10
SNIP1.57

TL;DR

The focus of the article is on the dynamic process of how individuals make attributions for failed as well as successful experiences with information technology and how this process influences individual resistance of new or changing information technologies.

Abstract

Abstract This article proposes an attributional explanation for individual resistance (or acceptance of) information technology. The focus of the article is on the dynamic process of how individuals make attributions for failed as well as successful experiences with information technology and how this process influences individual resistance of new or changing information technologies. Procedures for decreasing individual resistance to (and, hence, increasing acceptance and use of) information technologies are suggested.

Keywords

Social Sciences