How can IS/IT projects be measured for success?
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TL;DR
This paper examines the limited research on the issue and develops a set of criteria appropriate to all IS/IT projects, using research as illustrations, however, not all the criteria will be appropriate on all projects.
Abstract
The common assessment of success on Information Systems/Information Technology (IS/IT) projects is that it is delivered on time, to budget and it meets the specification. However, this is taking a very narrow view of criteria and how a project is measured. The criteria for success is much wider, incorporating the views of all stakeholders in the project. This paper examines the limited research on the issue and develops a set of criteria appropriate to all IS/IT projects, using research as illustrations. However, not all the criteria will be appropriate on all projects. Project managers must agree the criteria with the stakeholders and apply appropriate factors to deliver that success criteria.