Trust and risk in e-government adoption
The Journal of Strategic Information SystemsPublished 24 January 2008
France Bélanger, Lemuria Carter
Citations1,170
SJR quartileQ1
SJR score3.77
SNIP3.45
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TL;DR
This study analyzes the impact of trust and risk perceptions on one's willingness to use e-government services and proposes a model of e- government trust composed of disposition to trust, trust of the Internet (TOI), Trust of the government (TOG) and perceived risk.
Abstract
Citizen confidence in government and technology is imperative to the wide-spread adoption of e-government. This study analyzes the impact of trust and risk perceptions on one's willingness to use e-government services. We propose a model of e-government trust composed of disposition to trust, trust of the Internet (TOI), trust of the government (TOG) and perceived risk. Results from a citizen survey indicate that disposition to trust positively affects TOI and TOG, which in turn affect intentions to use an e-government service. TOG also affects negatively perceived risk, which affects use intentions as well. Implications for practice and research are discussed.
Keywords
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