Increasing Clinical, Satisfaction, and Financial Performance Through Nurse-driven Process Improvement
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TL;DR
The author discusses the planning, methodology, implementation, and outcomes of a staff driven process improvement initiative aimed at improving clinical quality and customer satisfaction at a decreased cost.
Abstract
Providers and regulatory agencies are increasing their demands for hospitals to document clinical quality and customer satisfaction at a decreased cost. Nurse leaders search for ways to meet these requirements while retaining their most valuable resource: healthcare workers (especially nurses). First-line leadership struggles with balancing quality, cost-effectiveness, and staff retention. The author discusses the planning, methodology, implementation, and outcomes of a staff driven process improvement initiative.