A quality approach to airport management
Quality & QuantityPublished 22 December 2008
Elton Fernandes, Ricardo Rodrigues Pacheco
Citations40
SJR quartileQ1
SJR score0.87
SNIP1.85
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TL;DR
This approach gives managers a broader view of comparative perceptions of quality among the airports in a given sample, by presenting the results of the analysis in fuzzy form and allowing managers to consider different styles of evaluation.
Abstract
Airport management, Fuzzy multicriteria analysis, Passenger terminal, Service quality,
Keywords
Social SciencesDecision SciencesEconomics, Econometrics and Finance
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