Hospitality operating systems
International Journal of Contemporary Hospitality ManagementPublished 1 September 1995
Peter Jones, Andrew Lockwood
Citations16
SJR quartileQ1
SJR score3.14
SNIP2.56
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TL;DR
Reconciles the traditional view of hospitality operations based on process analysis, with the more recent output‐based model, by identifying four levels of hospitality operation management.
Abstract
Reconciles the traditional view of hospitality operations based on process analysis, with the more recent output‐based model, by identifying four levels of hospitality operations management. Process analysis is appropriate for understanding operating systems; and output analysis for operational management.
Keywords
EngineeringBusiness, Management and Accounting
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