What keeps you up at night? Key issues of concern for lodging managers

Abstract

Abstract A survey of hospitality managers worldwide found that human-resources issues were the foremost concern for the industry. Most of the managers surveyed were from the United States or Europe, with small percentage from other locations. Some 57 percent of those surveyed identified human-resources issues as the industry's major challenge. Other concerns paled by comparison. A total of 40 percent of the respondents cited the following issues, after mentioning human-resources topics (in descending order of frequency): (1) understanding the customer, (2) effectively using capital, (3) aligning stakeholders' interests, (4) using information technology, and (5) valuing brands.