Searching for The Optimal Level of Employee Turnover: A Study of a Large U.K. Retail Organization
Academy of Management JournalPublished 1 April 2009
Stanley Siebert, Nick Zubanov
Citations163
SJR quartileQ1
SJR score10.53
SNIP3.95
Generate an AI Snapshot to get a quick, structured summary of this paper.
Study Snapshot
ObjectiveStudy objective
MethodsResearch methodology
PopulationPopulation studied
Sample sizeSample sizes
OutcomesStudy outcomes here
ResultsStudy results comes here
LimitationsResearch study limitations comes here
A concise AI-generated summary of the paper will appear here once you click Generate AI Snapshot.
Abstract
We study the relationship between sales assistant turnover and labor productivity in 325 stores of a large U.K. clothing retailer tracked over 1995-99. We find that the turnover-productivity relationship is contingent on type of work system. For a large group of part-timers, managed under a "secondary" work system, the relationship clearly has an inverted U-shape, but for the smaller group of full-timers, managed under a "commitment" system, the relationship is the conventional negative one. Implications for the contingency view of the link between turnover and productivity are discussed.
Keywords
Social SciencesHealth ProfessionsBusiness, Management and Accounting
RePEc: Research Papers in EconomicsEconometric Analysis of Cross Section and Panel Data
28,336 Citations2001Jeffrey M. Wooldridge
Academy of Management JournalTHE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE.
8,067 Citations1995Mark A. Huselid
Journal of Political EconomyJob Matching and the Theory of Turnover
3,103 Citations1979Boyan Jovanovic
Academy of Management JournalEFFECTS OF HUMAN RESOURCE SYSTEMS ON MANUFACTURING PERFORMANCE AND TURNOVER.
3,015 Citations1994Jeffrey B. Arthur
Academy of Management ReviewThe Human Resource Architecture: Toward a Theory of Human Capital Allocation and Development
2,397 Citations1999David P. Lepak, Scott A. Snell
Academy of Management JournalHUMAN RESOURCE MANAGEMENT, MANUFACTURING STRATEGY, AND FIRM PERFORMANCE.
2,154 Citations1996Mark A. Youndt, Scott A. Snell +2 more
Panel Data Econometrics
2,122 Citations2003Manuel Arellano
Academy of Management JournalHIGH-INVOLVEMENT WORK PRACTICES, TURNOVER, AND PRODUCTIVITY: EVIDENCE FROM NEW ZEALAND.
1,624 Citations2001James P. Guthrie
Journal of ManagementStrategic Human Resources Management: Where Do We Go From Here?
1,478 Citations2006Brian E. Becker, Mark A. Huselid
Academy of Management JournalMANAGING CUSTOMER SERVICES: HUMAN RESOURCE PRACTICES, QUIT RATES, AND SALES GROWTH.
1,335 Citations2002Rosemary Batt
Academy of Management JournalHuman Resource Management and Labor Productivity: Does Industry Matter?
1,291 Citations2005Deepak K. Datta, James P. Guthrie +1 more
Managing human resources productivity, quality of work life, profits
1,173 Citations2006Wayne F. Cascio
Industrial and Labor Relations ReviewDo “High-Performance” Work Practices Improve Establishment-Level Outcomes?
897 Citations2001Peter Cappelli, David Neumark
Academy of Management JournalAN ORGANIZATION-LEVEL ANALYSIS OF VOLUNTARY AND INVOLUNTARY TURNOVER.
826 Citations1998Jason D. Shaw, John E. Delery +2 more
Academy of Management ReviewVoluntary Turnover, Social Capital, and Organizational Performance
713 Citations2001Gregory G. Dess, Jason D. Shaw
Academy of Management JournalAlternative Conceptualizations of the Relationship Between Voluntary Turnover and Organizational Performance
540 Citations2005Jason D. Shaw, Nina Gupta +1 more
Academy of Management JournalTurnover, Social Capital Losses, and Performance
434 Citations2005Jason D. Shaw, Michelle K. Duffy +2 more
Academy of Management JournalSure Everyone Can Be Replaced … But At What Cost? Turnover As A Predictor Of Unit-Level Performance
406 Citations2006K. Michele Kacmar, Martha C. Andrews +3 more
Academy of Management JournalIS HIGH EMPLOYEE TURNOVER REALLY HARMFUL? AN EMPIRICAL TEST USING COMPANY RECORDS.
391 Citations2004Arie Glebbeek, E.H. Bax
Academy of Management ReviewOptimal and Dysfunctional Turnover: Toward an Organizational Level Model
348 Citations1984Michael A. Abelson, Barry D. Baysinger
The model presented posits that individual, organizational, and environmental attributes influence individual quit propensities of employees and, hence, expected turnover rates for the organization.
Academy of Management JournalDO GOOD OR POOR PERFORMERS LEAVE? A META-ANALYSIS OF THE RELATIONSHIP BETWEEN PERFORMANCE AND TURNOVER.
308 Citations1987Glenn M. McEvoy, Wayne F. Cascio
Industrial and Labor Relations ReviewHuman Resource Management and Organizational Performance: Evidence from Retail Banking
288 Citations2004Ann P. Bartel
Industrial and Labor Relations ReviewEmployee Voice, Human Resource Practices, and Quit Rates: Evidence from the Telecommunications Industry
283 Citations2002Rosemary Batt, Alexander J. S. Colvin +1 more
Academy of Management ReviewTurnover Turned Over: An Expanded and Positive Perspective<sup />
260 Citations1979Dan R. Dalton, William D. Todor
This paper examines turnover with a unique, positive focus, not only from the standpoint of the organizational theorist, but with economic, sociological, and psychological/social psychological perspectives.
Journal of Applied PsychologyTurnover and organizational performance: A comparative analysis of the effects of voluntary, involuntary, and reduction-in-force turnover.
233 Citations2001James C. McElroy, Paula C. Morrow +1 more
The results confirm the negative effects of downsizing and suggest the need to move beyond the traditional voluntary-involuntary classification scheme used in turnover research.
Academy of Management JournalMixing Standard Work and Nonstandard Deals: The Consequences of Heterogeneity in Employment Arrangements
224 Citations2006Joseph P. Broschak, Alison Davis‐Blake
Academy of Management JournalANOTHER LOOK AT THE RELATIONSHIP BETWEEN PERFORMANCE AND VOLUNTARY TURNOVER.
209 Citations1994Craig Williams, Linda Parrack Livingstone
Human Resource ManagementAn examination of the use of high‐investment human resource systems for core and support employees
191 Citations2007David P. Lepak, M. Susan Taylor +3 more
Human Resource Strategy
179 Citations2014Peter Bamberger, Michal Biron +1 more
Journal of Applied PsychologyWorking without a net: Time, performance, and turnover under maximally contingent rewards.
148 Citations1996David A. Harrison, Meghna Virick +1 more
Human RelationsEfficiency as a mediator in turnover—organizational performance relations
89 Citations2007Paula C. Morrow, James McElroy
Journal of Business ResearchPersonnel policy and profit
41 Citations2003Paul Bingley, Niels Westergaard‐Nielsen
Contributions to economic analysisChapter 13 Employee Turnover: Less is Not Necessarily More?
10 Citations2006Mark N. Harris, Kam Ki Tang +1 more