Improving Clinical Access and Continuity through Physician Panel Redesign
Journal of General Internal MedicinePublished 11 June 2010Open access
Hari Balasubramanian, Ritesh Banerjee, A.G. de Kok, James M. Naessens, James E. Stahl
Citations40
SJR quartileQ1
SJR score1.99
SNIP1.71
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TL;DR
Redesigning primary care physician panels can improve access to and continuity of care for patients and provides shorter waiting time and higher continuity over a wide range of practice panel sizes.
Abstract
Redesigning primary care physician panels can improve access to and continuity of care for patients.
Keywords
Economics, Econometrics and FinanceHealth Professions
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