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TL;DR
The potential benefits and issues that arise from leveraging context awareness in new communication services that include the convergence of VoIP (voice over IP) and traditional information technology are considered.
Abstract
As mobile computing devices and a variety of sensors become ubiquitous, new resources for applications and services - often collectively referred to under the rubric of context-aware computing - are becoming available to designers and developers. In this article, we consider the potential benefits and issues that arise from leveraging context awareness in new communication services that include the convergence of VoIP (voice over IP) and traditional information technology.