A review of user-interface design guidelines for public information kiosk systems
International Journal of Human-Computer StudiesPublished 1 March 1999
Martin Maguire
Citations114
SJR quartileQ1
SJR score1.39
SNIP2.34
Generate an AI Snapshot to get a quick, structured summary of this paper.
Study Snapshot
ObjectiveStudy objective
MethodsResearch methodology
PopulationPopulation studied
Sample sizeSample sizes
OutcomesStudy outcomes here
ResultsStudy results comes here
LimitationsResearch study limitations comes here
A concise AI-generated summary of the paper will appear here once you click Generate AI Snapshot.
TL;DR
General guidelines on user-interface design for self-service and public information kiosk systems are reviewed, based on the author's research and on existing literature.
Abstract
This paper reviews general guidelines on user-interface design for self-service and public information kiosk systems, based on the author's research and on existing literature. The guidelines cover such topics as: defining user requirements, location and encouraging use, physical access, introduction and instructions, language selection, privacy, help, input, output, structure and navigation, and customization. The paper also emphasizes the need to design for stakeholders other than the end users, and offers some guidelines on user-based evaluation of kiosk systems.
Keywords
Computer Science
Usability Engineering
9,352 Citations1993Jakob Nielsen
Improving the accuracy of touch screens: an experimental evaluation of three strategies
310 Citations1988Richard Potter, Linda J. Weldon +1 more
The results showed that a touch strategy providing continuous feedback until a selection was confirmed had fewer errors than other touch strategies, with implications for touch screens containing small, densely-packed targets.
Communications of the ACMThe 1984 Olympic Message System: a test of behavioral principles of system design
132 Citations1987John D. Gould, Stephen J. Boies +3 more
There was more than athletic talent being pressed to peak performance at the 1984 Olympic Games in Los Angeles; behind the scenes, a multilingual Olympic Message System ran round-the-clock keeping more than 10,000 athletes and officials in contact with families and friends, both far and near.
Interacting with ComputersImproving touchscreen keyboards: design issues and a comparison with other devices
122 Citations1991Andrew Sears
Results indicate that users can type approximately 25 words/minute with the touchscreen keyboard, compared to 17 wpm using the mouse, and 58 wpm when using the keyboard, and possible improvements to touchscreen keyboards are suggested.
Applied ErgonomicsDesign guidelines for speech recognition interfaces
45 Citations1989Dylan M. Jones, Kevin Hapeshi +1 more
Seven classes of design guidelines are described for interfaces which use speech recognition and concern allocation of function within complex systems, design of command vocabulary, use of feedback, and choice of evaluation criteria.
Human Factors The Journal of the Human Factors and Ergonomics SocietyIncreasing the Usability of Interactive Voice Response Systems: Research and Guidelines for Phone-Based Interfaces
45 Citations1995Robert M. Schumacher, Mary Hardzinski +1 more
This paper proposes guidelines for construction of phone-based interfaces to interactive voice response systems, a compilation of information from the best of current practices, empirical research where available, and the wisdom of the industry.
Human Factors The Journal of the Human Factors and Ergonomics SocietyUsing Natural Language Conventions in the User Interface Design of Automatic Speech Recognition Systems
26 Citations1995Douglas J. Brems, Michael D. Rabin +1 more
The goal was to take advantage of natural language conventions to design an optimal prompting arrangement that would accommodate both novice and expert users, and results indicated that a prompt-arranged as a leading question, followed by a brief pause and then a list of key words met the goals for both the initial prompt and, if ASR failed, a subsequent reprompt.
Constrained vs spontaneous speech and gestures for interacting with computers: A comparative empirical study
7 Citations1997Sandrine Robbe, Noëlle Carbonell +1 more
A comparative study between these two experiments is conducted which aims to provide designers with useful knowledge concerning the requirements, preferences and expectations of potential users of future multimodal interfaces.
Screen usability guidelines for persons with disabilities
5 Citations1993Monique Noirhomme‐Fraiture, Jean Vanderdonckt
Behaviour and Information TechnologyThree approaches to the input of human factors in IT systems design: DIADEM, The HUFIT Toolset and the MOD/DTI Human Factors Guidelines
5 Citations1991Bernard J. Catterall
The paper compares and contrasts three methodological approaches developed at the HUSAT Research Institute in terms of its developmental domain, content, applicability and availability.
Designing the look
2 Citations1993Daniel Felix, Helmut Krueger
Advances in human factors/ergonomicsHelp and prompting in broad band multimedia services
1 Citations1995
An experimental task was devised based on a prototype of a touristic broad band videotex application to investigate the effectiveness of different procedures to provide on-line help to the user.
Information Design JournalISLA — An experimental local information system for the general public
1 Citations1983Martin Maguire
An experiment was carried out to study the usage of a computer based local information system for the general public and a series of guidelines are presented for the design of similar systems in the future.