End-User Development: An Emerging Paradigm

Over the next few years, the goal of interactive systems and services will evolve from just making systems easy to use to making systems that are easy to develop by end users, based on a multidisciplinary approach involving several types of expertise.

Abstract

We think that over the next few years, the goal of interactive systems and services will evolve from just making systems easy to use (even though that goal has not yet been completely achieved) to making systems that are easy to develop by end users. By now, most people have become familiar with the basic functionality and interfaces of computers, but they are not able to manage any programming language. Therefore, they cannot develop new applications or modify current ones according to their needs. In order to address such challenges it is necessary a new paradigm, based on a multidisciplinary approach involving several types of expertise, such as software engineering, human-computer interaction, CSCW, which are now rather fragmented and with little interaction. The resulting methods and tools can provide results useful across many application domains, such as ERP, multi-device services (accessible through both mobile and stationary devices), and professional applications. Key words. tailorability, end user programming, flexibility, usability