Information systems ‘failure’: the case of the London Ambulance Service's Computer Aided Despatch project
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TL;DR
The case of the LASCAD project is used as a cogent example of the nature of information systems failure and a web approach is used to organize the case material and the importance of two important explanatory frameworks for considering IS failure is assessed.
Abstract
In this paper we use the case of the London Ambulance Service Computer Aided Despatch (LASCAD) project as a cogent example of the nature of information systems failure. Our aims are twofold: to set the LASCAD case in the context of previous case studies of IS failure and to use a web approach to organize the case material and hence assess the importance of two important explanatory frameworks for considering IS failure.