<i>Focus on qualitative methods</i>. The use of quotes in qualitative research
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TL;DR
Quoted words and phrases from research participants are a common feature of qualitative research reports and involve researchers in acts of choosing that lie in the domains of aesthetics and ethics.
Abstract
Quoted words and phrases from research participants are a common feature of qualitative research reports. Quoting is a process that requires the achievement of the proper balance between the obligations of scientific reporting and the taking of artistic license. Quotes are used to support researcher claims, illustrate ideas, illuminate experience, evoke emotion, and provoke response. Quoting involves researchers in acts of choosing that lie in the domains of aesthetics and ethics.