Strangers and friends

It is discovered that play in World of Warcraft is characterized by a multiplicity of collaborations from brief informal encounters to highly organized play in structured groups, which makes the game more fun and provides rich learning opportunities.

Abstract

We analyze collaborative play in an online video game, World of Warcraft, the most popular personal computer game in the United States, with significant markets in Asia and Europe. Based on an immersive ethnographic study, we describe how the social organization of the game and player culture affect players' enjoyment and learning of the game. We discovered that play is characterized by a multiplicity of collaborations from brief informal encounters to highly organized play in structured groups. The variety of collaborations makes the game more fun and provides rich learning opportunities. We contrast these varied collaborations, including those with strangers, to the gold standard of Gemeinschaft-like communities of close relations in tightknit groups. We suggest populations for whom similar games could be designed.