Sutcliffe Catering’s Approach to Continuous Improvement
International Journal of Contemporary Hospitality ManagementPublished 1 February 1994
Christopher Page
Citations11
SJR quartileQ1
SJR score3.14
SNIP2.56
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Abstract
Examines some of the difficulties facing any company in its pursuit of quality profile achievement. Areas covered include defining quality within the Sutcliffe Group and reviewing some of the difficulties the Group faced in its pursuit of quality as a “contract” organization in 2,000 different client locations. Concludes with a detailed description of Sutcliffe′s quality initiatives for sustaining growth, improving client retention and focusing every employee′s objective on the provision of a superior service.
Keywords
Business, Management and Accounting