Performance-enhancing internal strategic factors and competencies: Impacts on financial success

Abstract

The purpose of this study was to examine the internal strategic factors likely to influence company financial performance for service organizations from managers' perspectives. It provides empirical evidence of the links between the internal strategic factors examined and financial performance of service organizations. Data for this study were collected from middle and upper managers of service companies using a self-administered survey questionnaire. The results of the study suggested that four of the seven critical internal strategic success factors examined had a significant impact on company financial performance. Those factors are sales, R&D and distribution, information technology, and human resources. Implications of the findings are discussed.