Managing Corporate Image and Corporate Reputation

Abstract

The concepts of corporate reputation and corporate identity represent a relatively new and supplemental lens through which top management can address the strategic issues facing their firm. To help guide the thinking of senior executives in managing their organization’s reputation and image, the authors present a pragmatic operational model. The model shows that in addition to an understanding of corporate reputation and image, managers needs to understand their firm’s corporate identity and corporate communications, and the interrelationships amongst these components. The authors argue that in today’s sensitive business milieu, a firm’s ultimate survival may well depend on developing and maintaining a recognizable image and favorable reputation.