The relationship between customer satisfaction and loyalty: Cross-industry differences
Total Quality ManagementPublished 1 July 2000
Lars Grønholdt, Anne Martensen, Kai Kristensen
Citations510
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Abstract
(2000). The relationship between customer satisfaction and loyalty: Cross-industry differences. Total Quality Management: Vol. 11, No. 4-6, pp. 509-514.
Keywords
Business, Management and Accounting
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