Capture and Communicate Value in the Pricing of Services
Sloan management reviewPublished 1 January 1996
Leonard L. Berry, Manjit S. Yadav
Citations147
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Abstract
Widespread pricing mismanagement plagues service industries because too many services marketers ignore the special challenges of pricing intangible products. The authors discuss the implications of this kind of pricing in today's highly competitive conditions and offer a framework that reconciles the implications with customers' quest for value. Three distinct but related strategies for services pricing ? satisfaction-based pricing, relationship pricing, and efficiency pricing ? can help services marketers capture and communicate value through their pricing.
Keywords
Business, Management and Accounting