Satisfaction, Market Wages, & Labor Relations: An Airline Study

Abstract

We use arguments from economics and industrial relations to help examine aspects of job satisfaction in the context of a changing industrial relations scene. Market comparisons and wage contours provide the strongest predictors of pay satisfaction. Results also suggest that workers in the “B” tier of two‐tier wage plans are in fact more satisfied with pay and that overall, workers are more satisfied with less supervision and more control over their work.