High-quality Connections

Abstract

High-quality connections (HQCs) are short-term, dyadic interactions that are positive in terms of the subjective experience of the connected individuals and the structural features of the connection. Although previous research has shown that HQCs are associated with individual and organizational outcomes, we advance theory by identifying cognitive, emotional, and behavioral mechanisms and aspects of the context that build and strengthen HQCs in organizations. We discuss the implications of uncovering these mechanisms for understanding processes such as relational formation and relational resilience, relational theories such as exchange theory, organizational moderators for these mechanisms, and the implications for individual agency. We close the chapter with suggestions for selecting methods and research designs that will enhance our understanding of the development and impact of HQCs at work.