Coping Strategy in Hospitality Internships: A Mixed Method Approach

Abstract

A mixed method with embedded design was applied in this study to explore coping strategies used in hospitality internships. Students shared internship experiences for 3 time periods, and managers of the student internship provided midterm and final performance evaluations. Both qualitative information and quantitative data were combined as dyad information to analyze student coping from a longitudinal perspective. In terms of theoretical implications, we found longitudinal differences and performance differences in the use of problem-focused and emotion-focused coping. In addition, based on the findings, we propose the existence and importance of information-focused coping in hospitality internships. In terms of practical implications, schools should cooperate with hotels to provide student training, meetings, or workshops before internships. In addition, positive social interaction and an encouraging atmosphere should be the main concerns to improve employee morale. Moreover, hotel managers should design activities, such as empowerment, to retain high-performing students by enhancing their recognition from customers and self-achievement.