Frustration in organizations: Relationships to role stress, climate, and psychological strain

Abstract

A measure of environmental frustration was constructed and administered to 401 young graduate engineers working in industry. Self‐reported frustration was associated with the dependent variables of anger reactions, latent hostility, job dissatisfaction and, to a lesser extent, work‐related anxiety. Evidence from multiple regression analysis indicated that organizational climate, role stress, and social support all contributed to the level of environmental frustration. These variables were also associated with the dependent variables, but frustration was still associated with anger reactions and latent hostility when their effects were controlled for statistically. The strongest predictors of dissatisfaction were organizational climate and qualitative underload.