Patient information needs: pre- and post-consultation
Health Informatics JournalPublished 27 April 2006
Simon Attfield, Anne Adams, Ann Blandford
Citations82
SJR quartileQ3
SJR score0.65
SNIP0.90
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TL;DR
Findings from a study of information seeking behaviour by National Health Service patients are presented, revealing that having confidence in health practitioners is one key motiva- tion for information seeking and another is a desire to use health service resources judiciously, efficiently and effectively.
Abstract
This paper presents findings from a study of information seeking behaviour by National Health Service patients which explored motivational triggers for infor- mation needs. Previous research has highlighted the importance of contextual elements in users' changing information needs. This paper highlights how those needs may centre on specific events: in particular, a patient's consultation with their doctor. Patients initiate information seeking to assess whether they need clinical intervention, in preparation for the patient-doctor consultation and to verify the diagnosis or treatment stemming from that consultation. The study has revealed that having confidence in health practitioners is one key motiva- tion for information seeking. Another is a desire to use health service resources judiciously, efficiently and effectively.
Keywords
Social SciencesHealth ProfessionsBusiness, Management and Accounting
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