Performance measurement as an obstacle to TQM
The TQM JournalPublished 1 April 1995
David Sinclair, Mohamed Zairi
Citations45
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TL;DR
There is a gap between managers’ understanding of the importance of using performance measures, and the actual performance measures used, according to a survey.
Abstract
Describes the results of a survey which shows that there is a gap between managers’ understanding of the importance of using performance measures, and the actual performance measures used. Argues that an inappropriate performance measurement could be a major cause of failure in the implementation of total quality management.
Keywords
Business, Management and Accounting
Total Quality Management: The Route to Improving Performance
444 Citations1993John S. Oakland