E-COMMERCE SYSTEMS SUCCESS: AN ATTEMPT TO EXTEND AND RESPECIFY THE DELONE AND MACLEAN MODEL OF IS SUCCESS
Published 1 January 2001
Alemayehu Molla, Paul S. Licker
Citations515
SJR quartileQ1
SJR score0.73
SNIP0.73
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TL;DR
Customer Ecommerce Satisfaction (CES) is proposed as a dependent variable to e-commerce success and its relationships with e- commerce system quality, content quality, use, trust and support are defined and discussed.
Abstract
E-commerce success is an issue that has attracted the interest of many pundits. There is a general scarcity of models and frameworks for evaluating e-commerce success. Whether traditional information systems success models can be extended to investigating e-commerce success is yet to be investigated. This paper proposes a partial extension and respecification of the Delone and Maclean model of IS success to e-commerce systems. Customer Ecommerce Satisfaction (CES) is proposed as a dependent variable to e-commerce success and its relationships with e-commerce system quality, content quality, use, trust and support are defined and discussed. Further research into developing, validating and empirically testing the model is proposed. Keywords: E-commerce, E-commerce systems success, Customer e-commerce satisfaction, Delone and Maclean 1.
Keywords
Social SciencesDecision SciencesBusiness, Management and Accounting
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