Two‐level perspective on electronic mail in organizations
Journal of Organizational Computing and Electronic CommercePublished 1 April 1991
Lee Sproull, Sara Kiesler
Citations25
SJR quartileQ2
SJR score0.57
SNIP0.76
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A two‐level perspective on organizational computing is summarized and research results demonstrating strong organizational effects of electronic mail are reviewed, drawing some lessons for the next generation of organizational computing.
Abstract
Organizational computing tools are often developed and managed with an eye toward increasing efficiency. Yet today's most widespread organizational computing tool, electronic mail, has an impact that goes well beyond efficiency effects. This article summarizes a two‐level perspective on organizational computing and reviews research results demonstrating strong organizational effects of electronic mail. From these results, we draw some lessons for the next generation of organizational computing.
Keywords
PsychologySocial SciencesDecision Sciences
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