The Top Ten Reasons Total Quality Fails in Most American Companies Why Does Total Quality Fail in Two Out of Three Tries
Journal for Quality and ParticipationPublished 1 March 1993
Mark G. Brown
Citations25
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Abstract
GAO Study-Impact of the Baldrige Criteria on business success Ten reasons for total quality failure: Disguising cost control as total quality, Measuring too many of the wrong things, Lack of support from the top, Too much too soon, Too little too la..
Keywords
Business, Management and Accounting