The Management of Service OrganizationsA review of Managing in the Service Economy, by Heskett James L. Boston, MA: Harvard Business School Press, 1986, 211 pp., $19.95, cloth; Managing Service Industries: Organizational Practices in a Postindustrial Economy, by Mills Peter K. Cambridge, MA: Ballinger, 1986, 209 pp., $32, cloth; and Service Management: Strategy and Leadership in Service Businesses, by Normann Richard New York: Wiley, 1984, 143 pp., $34.95, cloth.
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TL;DR
The article reviews three books on management of service organizations: “Managing in the Service Economy,” by James L. Heskett, ‘Managing Service Industries: Organizational Practices in a Postindustrial Economy, “ by Peter K. Mills, and “Service Management: Strategy and Leadership in Service Businesses,’ by Richard Normann.
Abstract
The article reviews three books on management of service organizations: “Managing in the Service Economy,” by James L. Heskett, “Managing Service Industries: Organizational Practices in a Postindustrial Economy,” by Peter K. Mills, and “Service Management: Strategy and Leadership in Service Businesses,” by Richard Normann.