Strategic Performance Measurement and Management in Nonprofit Organizations
Nonprofit Management and LeadershipPublished 1 March 2001
Robert S. Kaplan
Citations936
SJR quartileQ1
SJR score1.21
SNIP1.65
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Abstract
Abstract The managers and constituents of nonprofits are increasingly concerned about measuring and managing organizational performance. Financial measures alone, or even supplemented with a collection of ad hoc nonfinancial measures, are not sufficient to motivate and evaluate mission accomplishments. This article describes the adaptation of a new performance measurement and management approach, the Balanced Scorecard, to the nonprofit sector. Several examples of actual implementation are provided.
Keywords
Social SciencesBusiness, Management and Accounting
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