Innovation in Hospitality and Tourism
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Abstract
* Innovation in Tourism (Mike Peters and Birgit Pikkemaat) * The Marriage Between Welfare Services and Tourism--A Driving Force for Innovation? (Anne-Mette Hjalager) * Leadership and Innovation Processes--Development of Products and Services Based on Core Competencies (Harald Pechlaner, Elisabeth Fischer, and Eva-Maria Hammann) * Prospects for Innovation in Tourism: Analyzing the Innovation Potential Throughout the Tourism Value Chain (Klaus Weiermair) * A Consumer-Based Measurement of Tourism Innovation (Serena Volo) * Towards the Measurement of Innovation--A Pilot Study in the Small and Medium Sized Hotel Industry (Birgit Pikkemaat and Mike Peters) * An Investigation of the Factors Affecting Innovation Performance in Chain and Independent Hotels (Michael Ottenbacher, Vivienne Shaw, and Andrew Lockwood) * Innovative Product Development in Hotel Operations (Joerg Frehse) * Challenges in Mobile Business Solutions for Tourist Destinations--The Trial Case of St. Moritz (Pietro Beritelli and Matthias Schuppisser) * Evaluating Internet Portals--An Empirical Study of Acceptance Measurement Based on the Austrian National Tourist Office's Service Portal (Claudia Klausegger) * A New Tune from an Old Instrument: The Application of SERVQUAL to a Tourism Service Business (Robert A. Home) * Index * Reference Notes Included