Packaging as Brand Communication: Effects of Product Pictures on Consumer Responses to the Package and Brand

Abstract

This paper examines the impact of product imagery (on packages) on consumers' beliefs about the brand and their evaluations of both the brand and package. An empirical study using food products demonstrates that packages displaying a picture of the product can communicate information about the brand, and thus change brand beliefs. In addition, consumers who placed the most importance on these beliefs also had a better evaluation of the brand itself when its package included a product picture. This research thus provides evidence that consumers use packaging, an extrinsic cue, to infer intrinsic product attributes. In addition, consumers reported a more positive attitude toward the package itself when it included a product picture.