Professional Communication and Team Collaboration
Published 1 April 2008
Michelle O’Daniel, Alan H. Rosenstein
Citations251
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Abstract
Effective clinical practice must not focus only on technological system issues, but also on the human factor. As shown in this chapter,good communication encourages collaboration and helps prevent errors. It is important for health care organizations to assess possible setups for poor communication and be diligent about offering programs and outlets to help foster team collaboration. By addressing this issue, health care organizations have an opportunity to greatly enhance their clinical outcomes.
Keywords
MedicineHealth Professions
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