Some basic problems of quality assurance in service industries<sup>☆</sup>
Total Quality ManagementPublished 1 January 1992
Masao Kogure
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Abstract
First, three functions of quality assurance are discussed. Service industries have some basic problems concerning these functions, because customers are interested in not only the quality of the supplied service but also the quality of the service supply process. Some approaches and clues to the problems are shown with examples from Japan.
Keywords
Business, Management and Accounting